We already have someone in IT looking at this. Why do we need you?

Most internal IT leads are at capacity on BAU. Even the good ones don't usually have AI infrastructure, governance, and security review as their primary specialty. The gap isn't capability, it's accountability for the install. We come in with a tested architecture, run the security review, write the runbooks, train your team, and stay accountable for the system after handover. Your IT lead becomes the owner, not the bottleneck.

Can we just hire a freelancer or agency to set this up cheaper?

Probably yes. The pattern we see is the same one most operators describe: the freelancer installs it, collects payment, and disappears. Three weeks later something breaks. There's no documentation, no audit log, no support, no one accountable. NEXGEN OS™ is installed as business infrastructure, with external security review, runbooks in your Notion, and a partner you can call. The price difference is roughly the difference between owning a system and renting an outcome.

How do we know this is secure for our data?

Every install includes external security review, hardened infrastructure, secrets management via Doppler, audit logs on every agent action, human-in-loop approval gates on high-blast-radius workflows, and feature-flagged rollout. Your security team reviews the architecture on the AI opportunity call before anything ships. Nothing goes to production we wouldn't bet our reputation on.

Do we have to stay on a retainer after the install?

No. The install is yours, code, runbooks, dashboard, secrets, all of it. You can extend with us monthly or hand it to your team and walk away. About 80% of clients stay on the Scale phase because they want a partner adding new workflows each quarter, but it's a choice, not a lock-in.

What's the timeline from signing to first workflow live?

Week 1 is audit and scope. Weeks 2 to 3, infrastructure and your context layer. By week 4 your first production workflow is in testing with real data. The rest ship across weeks 5 to 8, with larger scope extending to week 12. You see something working in your environment within a month.

What if our data is messy or our processes aren't documented?

That's most of who we serve. Part of the install is getting your context layer in shape, capturing tribal knowledge, structuring SOPs, surfacing where data lives. We're not waiting for AI-ready data, the install is what makes you AI-ready. If something is genuinely broken upstream, we tell you on the AI opportunity call.

Legal

Terms of Service

Last updated: 2026-06-01

These terms govern your use of the Nexus Digital website and the services we provide. The specific scope, price, and timeline of any engagement we deliver is set out in the individual proposal or Statement of Work for that engagement.

1. Acceptance of these terms

By accessing nexusdigital.studio, booking a call, or engaging Nexus Digital to deliver any service, you agree to these terms. If you are accepting on behalf of a company, you confirm that you have authority to bind that company.

2. About us

Nexus Digital is an Australian business based in Melbourne, Victoria, founded and operated by Ryan Lanyon. You can contact us at hello@nexusdigital.studio.

3. The services we offer

Nexus Digital installs NEXGEN OS™, our productized AI Operating System, into operations-heavy small and mid-sized businesses. Our services are organised as a ladder:

AI Opportunity Call — free 30 minute discovery call
Proposal Call — free 30 to 45 minute proposal walkthrough
Strategic System Assessment — paid, 2-week deep dive into your operation
NEXGEN OS™ Install — productized 8 to 12 week build and handover
NEXGEN OS™ Scale — ongoing monthly retainer

The specific scope, deliverables, pricing, and timeline for each paid engagement are set out in the proposal and Statement of Work signed for that engagement. The proposal or SOW prevails over any general descriptions on this website.

4. Booking and scheduling

Calls booked through our Google Calendar appointment link are subject to mutual confirmation. We may decline or reschedule a booking at our discretion, including where there is a clear scope or fit mismatch. If we need to reschedule a confirmed call, we will give you as much notice as practical and offer alternative times.

5. Pricing and payment

All pricing is quoted in Australian dollars (AUD) and is GST inclusive where applicable. Payment terms for each engagement are set out in the relevant Statement of Work.

Standard install payment terms are:

25% deposit on signature of the Statement of Work
25% at the mid-build milestone
50% at handover

The Strategic System Assessment fee is paid up front. If you sign a NEXGEN OS™ Install Statement of Work within 30 days of assessment delivery, the assessment fee is credited in full against your install deposit.

Invoices are issued via Stripe and are payable on the terms set out in the invoice and the Statement of Work.

6. Intellectual property

On full payment of the relevant fees, the client owns the install delivered to them, including code, runbooks, dashboards, credentials and secrets, agent configurations, and any client-specific documentation produced during the engagement.

Nexus Digital retains all rights in its underlying methodology, frameworks, NEXGEN OS™ and AIOS modules, templates, and any pre-existing intellectual property. We may reuse non-confidential patterns, anonymised learnings, and generic components across other engagements.

7. Confidentiality

Each party agrees to keep the other party's confidential information confidential, and to use it only to deliver or receive the services. This obligation continues after the engagement ends. It does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

8. Satisfaction guarantee

Every NEXGEN OS™ Install ships with a 90-day satisfaction guarantee:

If the client and their team aren't fully satisfied that NEXGEN OS is making the business run more efficiently 90 days post-handover, we'll refund the full install fee. No clawback on what we delivered.

The guarantee is documented in the Statement of Work for each install engagement and operates on the terms set out there.

9. Warranties and disclaimers

We deliver our services with reasonable care and skill. Other than the satisfaction guarantee above and any rights you have under the Australian Consumer Law that cannot be excluded, we make no warranty that the system we install will achieve any specific revenue, efficiency, or business outcome.

Content on this website is provided for general information only. It is not professional advice and should not be relied on as the basis for a business decision.

10. Limitation of liability

To the maximum extent permitted by law, including the Australian Consumer Law, our total aggregate liability arising from or connected to an engagement is capped at the total fees paid to us for the specific engagement giving rise to the claim.

We exclude liability for indirect, consequential, incidental, or special loss or damage, including loss of profits, loss of revenue, loss of goodwill, loss of business opportunity, or loss or corruption of data, even where we have been advised such loss could occur.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

11. Termination

Either party may terminate an engagement on the terms set out in the relevant Statement of Work. Retainer engagements typically require 30 days' written notice. On termination, the client retains everything we have installed and paid for. Nexus Digital retains its methodology, frameworks, and any pre-existing intellectual property.

Either party may terminate immediately for material breach that is not remedied within a reasonable period after written notice.

12. Governing law and dispute resolution

These terms are governed by the laws of Victoria, Australia.

Before commencing court proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation and, if that fails, mediation administered by the Resolution Institute (Melbourne). If the dispute is not resolved through mediation within a reasonable period, either party may bring the dispute before the courts of Victoria, which have exclusive jurisdiction.

13. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top of the page reflects the current version. Material changes will be flagged at the top of the page for a reasonable period after the change. Your continued use of the site after a change takes effect constitutes acceptance of the updated terms.

14. Contact

Questions about these terms? Email hello@nexusdigital.studio.

Nexus Digital · nexusdigital.studio