We already have someone in IT looking at this. Why do we need you?

Most internal IT leads are at capacity on BAU. Even the good ones don't usually have AI infrastructure, governance, and security review as their primary specialty. The gap isn't capability, it's accountability for the install. We come in with a tested architecture, run the security review, write the runbooks, train your team, and stay accountable for the system after handover. Your IT lead becomes the owner, not the bottleneck.

Can we just hire a freelancer or agency to set this up cheaper?

Probably yes. The pattern we see is the same one most operators describe: the freelancer installs it, collects payment, and disappears. Three weeks later something breaks. There's no documentation, no audit log, no support, no one accountable. NEXGEN OS™ is installed as business infrastructure, with external security review, runbooks in your Notion, and a partner you can call. The price difference is roughly the difference between owning a system and renting an outcome.

How do we know this is secure for our data?

Every install includes external security review, hardened infrastructure, secrets management via Doppler, audit logs on every agent action, human-in-loop approval gates on high-blast-radius workflows, and feature-flagged rollout. Your security team reviews the architecture on the AI opportunity call before anything ships. Nothing goes to production we wouldn't bet our reputation on.

Do we have to stay on a retainer after the install?

No. The install is yours, code, runbooks, dashboard, secrets, all of it. You can extend with us monthly or hand it to your team and walk away. About 80% of clients stay on the Scale phase because they want a partner adding new workflows each quarter, but it's a choice, not a lock-in.

What's the timeline from signing to first workflow live?

Week 1 is audit and scope. Weeks 2 to 3, infrastructure and your context layer. By week 4 your first production workflow is in testing with real data. The rest ship across weeks 5 to 8, with larger scope extending to week 12. You see something working in your environment within a month.

What if our data is messy or our processes aren't documented?

That's most of who we serve. Part of the install is getting your context layer in shape, capturing tribal knowledge, structuring SOPs, surfacing where data lives. We're not waiting for AI-ready data, the install is what makes you AI-ready. If something is genuinely broken upstream, we tell you on the AI opportunity call.

Legal

Privacy Policy

Last updated: 2026-06-01

This policy explains what information Nexus Digital collects when you visit our website or engage our services, how we use it, and the rights you have over it under Australian law.

1. Who we are

Nexus Digital is an Australian business based in Melbourne, Victoria, founded and operated by Ryan Lanyon. We install NEXGEN OS™, our productized AI Operating System, into operations-heavy small and mid-sized businesses.

You can contact us at hello@nexusdigital.studio for any privacy-related question, request, or complaint.

2. What information we collect

We collect two broad categories of information.

Information you give us

Booking forms. When you book an AI opportunity call or proposal call through our Google Calendar appointment link, we collect your name, email address, company, optional phone number, and any notes you add to the booking.
AI Readiness Quiz. Our quiz (hosted on a separate subdomain at quiz.nexusdigital.studio) collects the answers you submit, along with your name and email if you choose to receive your results by email.
Email signups + correspondence. If you subscribe to our newsletter or email us directly, we keep your email address and the content of your messages.
Engagement data. Once you become a client, we collect the information needed to deliver your engagement, including company details, billing information, and any data you share with us during scoping or install.

Information collected automatically

Analytics + usage data. When you visit the site we collect pages viewed, referring site, approximate device + browser type, and aggregate performance data (Web Vitals).
IP address. Your IP address is processed by our hosting and analytics providers. It is anonymised before storage in our analytics dashboards.
Cookies. See the next section.

3. How we use your information

We use your information to:

Schedule and conduct discovery and sales calls
Build ROI models, proposals, and statements of work for your business
Deliver engagements you have signed up for (install, retainer, assessment)
Send follow-up materials you have requested
Send occasional marketing emails about our services, with a clear unsubscribe link in every message
Improve the site, our content, and our service
Meet our legal, tax, and accounting obligations

4. Cookies + analytics

We use two analytics tools on this site.

Vercel Analytics. Cookie-less. Tracks aggregate page views and Web Vitals. IP addresses are anonymised before storage.
Google Analytics 4. Sets cookies (including _ga, _gid, and similar) which persist for up to 13 months. Used to understand how people find and use the site.

You can opt out of Google Analytics by clearing or blocking cookies in your browser settings, or by installing the Google Analytics opt-out browser add-on.

5. Who we share your information with

We do not sell your personal information. We share it only with the service providers we use to run the business, and only to the extent each provider needs to do its job.

Vercel — website hosting and Vercel Analytics
Google Workspace — email, Calendar appointment scheduling, and document storage
Google Analytics — site usage measurement
Cloudflare — DNS and edge security
MailerLite — email marketing and newsletter delivery
Stripe — payment processing for paid engagements (the Strategic System Assessment and install deposits)

These providers may store and process data in the United States, European Union, or other jurisdictions outside Australia. See section 10 below.

We may also disclose information where required by law, court order, or to protect our rights, property, or safety.

6. How we store and protect your information

Information is held inside the third-party services listed above, each of which encrypts data in transit (HTTPS) and at rest. Access is limited to Ryan Lanyon and authorised contractors who need it to deliver the service, and is protected by strong passwords and two-factor authentication.

Retention:

Booking enquiries, proposals, and engagement records are kept for 7 years from the end of the engagement, to meet Australian tax and accounting record-keeping requirements.
Newsletter subscriber data is kept until you unsubscribe, then deleted on the next housekeeping pass.
Aggregate, de-identified analytics data may be kept indefinitely.

7. Your rights

Under the Australian Privacy Act 1988, including Australian Privacy Principles 12 (Access) and 13 (Correction), you have the right to:

Request a copy of the personal information we hold about you
Ask us to correct anything that is inaccurate
Ask us to delete your personal information, subject to records we are required to keep by law
Withdraw consent for marketing communications at any time

To exercise any of these rights, email hello@nexusdigital.studio. We respond within a reasonable timeframe, typically within 30 days.

8. Marketing opt-out

Every marketing email we send includes an unsubscribe link in the footer. You can also email hello@nexusdigital.studio at any time to be removed from our list. We process opt-out requests promptly.

9. Children's privacy

Our services are directed at business operators, not children. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have collected such information in error, please contact us and we will delete it.

10. International data transfer

Several of the third-party services we use (Vercel, Google, Cloudflare, MailerLite, Stripe) store and process data in the United States, the European Union, and other jurisdictions outside Australia. By using this site or engaging our services, you consent to your information being transferred to and processed in those jurisdictions. We choose providers with a strong track record on data protection, but we cannot guarantee the same level of legal protection that applies in Australia.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of the page reflects the current version. Material changes will be flagged at the top of the page for a reasonable period after the change.

12. Complaints and contact

If you have a privacy concern, the fastest path is to email hello@nexusdigital.studio. We take privacy seriously and aim to resolve issues quickly.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Nexus Digital · nexusdigital.studio